Frontier Airlines waives fees for security measures
Frontier Airlines waived its new COVID recovery charges, a day after it became widely publicized.
The Denver-based low cost airline began charging passengers $ 1.59 per person per one-way flight in May to cover security costs related to COVID-19, a fee that is hard to find when booking tickets.
Spokesman Zach Kramer said on Wednesday that the fees, which he never considered a fee, had been waived.
“The fees, which were included in the airline’s total promotional fare versus additional fees, were intended to ensure transparency and delineate the portion of the fare intended for the resumption of Covid-related activities, including reimbursement of costs. ‘a US government CARES Act loan, “Kramer said.” However, to avoid any misinterpretation, the airline will end the practice of separating this category into its overall promoted fares.’ ‘
the airline website had said the fee offsets costs such as increased sanitation and cleaning on its planes and at the airport, shields at counters and in boarding areas and personal protective equipment for employees.
What the website didn’t mention: Frontier last week ended passenger temperature checks, a COVID-19 safety protocol it has in place one year ago. During its introduction, the CEO of the airline presented it as “another layer of protection for everyone on board”.
“This new step during the boarding process, coupled with face coverings and high sanitizing procedures, will serve to provide Frontier customers with the reassurance that their well-being is our top priority and we are taking all measures. to help them travel comfortably and safely. ”Barry Biffle said. The Centers for Disease Control and Prevention later said that temperature controls had limited effect to stem the spread of COVID-19.
The airline ended the practice on June 14, Kramer told USA TODAY. Frontier was the only US airline to take passenger temperatures.
“In view of the relaxation of CDC guidelines regarding COVID-19, as well as declining infection rates among the American population, we have made the decision to discontinue the temperature checks of customers and crew before boarding, ”he said by email.
COVID-19 recovery costs were first reported by the travel blog Miles to memories.
New airfare fees were not widespread in the pandemic’s first year, when travel was decimated and airlines were happy travelers were clicking buy cheap tickets. At the start of the pandemic, Frontier tried to add a fee to block the middle seat on flights, but canceled it after the general outcry that he was a profiteer.
One of the major airline charges even disappeared during the pandemic. Most airlines have eliminated high ticket change fees – for good, they said – on all but their cheapest tickets. (Frontier and some other low-cost airlines have resumed charging fees to change tickets after pandemic travel waivers end.)
Flight purchases: Change fees and other pre-pandemic policies are back on some tickets